FAQs
In the first appointment we often need to ask you questions about your injury and history. We will then need to carry out tests to assess your body so we can formulate a diagnosis and a plan to address your injury. By the end of your first session, your physiotherapist will have presented you with a diagnosis or recommended further tests or imaging to confirm your diagnosis, they will have outlined a plan for rehabilitation and a time-frame for your return to activity/sport
In subsequent sessions (or “follow-up” sessions), your physiotherapist will re-assess important tests, to see how you have progressed from the last session. They will then aim to apply hands-on treatment and/or exercises in our gym area to progress your rehabilitation. Often you will be given exercises to complete at home, thus improving the time taken for you to recover and return to activity.
If you have private health insurance, you can claim your health fund rebate on the spot with our HICAPS machine. This means you only pay the gap!
The amount paid by health funds is based on your level of cover. To confirm the exact amount your health fund will pay towards your treatment it’s best to give them a call directly.
Our fees are:
Musculoskeletal/Sports Appointments:
Initial: $160
Follow-up: $110
Women’s Health /Pregnancy/ Paediatric:
Initial: $180
Follow-up: $130
We will need to see you move or complete different tests during our assessment. For this reason, we recommend you wear comfortable clothing and clothing that allows us to visualise the area of your body that we are treating e.g. if we are looking at your knee please wear shorts and not tights.
Because the body is all connected, we may also need to assess areas away from your current area of pain, Therefore, we recommend that you wear shorts and if possible a singlet top.
We understand that you may not feel comfortable wearing shorts and/or a singlet top, so just let your physiotherapist know and we can adjust our assessment so you feel comfortable too!
- Comfortable clothing
- Health Fund card
- Any scans or test results (if applicable)
- Any referral letters from other treatment providers (if applicable)
- Anything else that may be relevant to your current injury e.g. your current running shoes, your current training program or gym program.
Our physios are happy for you to bring children to your sessions and our reception staff are always happy to lend a hand with rocking a pram or nursing an unsettled baby. Some patients find it easier to concentrate without children at the session, so scheduling sessions for evenings or a Saturday morning means that they can leave children at home with someone else!
Online Appointments With Your Physio:
Online Appointments or Telehealth uses digital technology that’s readily available on your computer or phone to receive treatment from your physio. It involves you carrying out your appointment via an online platform or a phone call. It is safe and effective, and our physios are trained to deliver online consultations.
Whilst we can’t do any hands-on-treatment, online appointments still allow your physiotherapist to assess, diagnose and treat your condition!
We will ask you a series of questions and then guide you through a series of tests and/or movements to diagnose your injury or condition.
We will be able to start you on a management program which may include self-releases, stretches and strengthening exercises.
If you are an existing patient, online appointments will allow your physio to progress your rehabilitation program. Rather than waiting (weeks or months) for us to resume face-to-face consults, we can progress your program and monitor how you are responding to any changes in training loads or rehab loads.
Initial appointment: $85
Follow-up appointments: $65
With the sudden need for online appointment there is a big push for patients to be able to claim.
Currently we know that online appointments or “Telehealth” will be covered by the following bodies:
| Will it be covered? | What will be covered? | |
|---|---|---|
| Medicare | Yes | Medicare Yes Patients with a chronic disease management (CDM) plan from their GP can claim telehealth |
| Private Health Insurance | Yes from April 14th 2020 Patients are advised to contact their individual health fund for more details | Several health funds have announced they will have subsidies for the following: • Existing patients continuing a course of treatment or have seen the physio in the past 6months • New patients referred by their GP with certain conditions |
| Worker’s Compensation | Yes | Needs pre-approval from a case manager |
| DVA | Yes | Needs pre-approval from a DVA manager |
| NDIS | Yes | Please speak to your NDIS provider for |
*For those claiming through Private Health Insurance: please contact your individual health fund and ensure that they are covering “Telehealth” physiotherapy consults. You will need to pay the full amount for your online session in advance and will be sent a receipt (via email) to claim back from your health fund after the appointment.
You can book an appointment by calling our lovely team on (02)8544 3680 or you can follow these steps for online bookings:
1. Head to our website and click on the “Bookings” button in the top right-hand side of the menu bar
2. Scroll down to appointment 5. or 6. Online consultations. Please note that if you are a new patient to the clinic you will need to select number 5. And if you are an existing patient 6.
3. Once you have selected a practitioner, available appointment and filled out your details, you will then receive this booking confirmation screen. In the bottom right hand side of the screen there is a request to add this appointment to your calendar. PLEASE SELECT TO ADD TO YOUR CALENDAR, as it will make it easier for you to join your online appointment on the day of your appointment.
If you saved your appointment to your calendar: simply click on the event in your calendar and there will be an attached link under “Join appointment”. By clicking on this link you will be taken straight to the screen to join your physiotherapist
Don’t worry if you didn’t save the appointment to your calendar when booking, the day before your appointment you will receive a reminder email and text message (like the one below). Again click on the link to “join appointment” and you will be taken straight to the screen to join your physiotherapist
- We suggest you have both your computer and smartphone available, but using a computer or tablet would be preferable so you can have free hands if we need you to undertake some movements/exercises.
- Set up your computer/tablet somewhere with room behind you to move during our assessment and exercise management
- Please wear appropriate clothing for us to see and assess the injured body part
- If for some reason the online software drops out, we will ask you what other software you are comfortable using e.g. FaceTime, What’s App, Zoom. Please have an idea of your preferred back up software
About Fit and Flow
Extensive experience in musculoskeletal and sports injuries, adolescent injuries, pre and post-natal physiotherapy, women's health and surgical rehabilitation provided from expert Physiotherapists in Caringbah.
Tell us more about your injury
Tell our Carngbah Physiotherapists more about your injury. Not sure whether our physiotherapy clinic in the Sutherland Shire can help with your current injury or limitation? Fill out the questionnaire with some background information and we can contact you about your specific injury!
🚨PSA🚨the Fit and Flow Clinic will be CLOSED on 25th April for ANZAC Day
We look forward to seeing you in the clinic again on the 26th! ☺️
Happy Easter from our Fit and Flow family to yours! 💜💙 We hope that today is filled with lots of celebration 🎉🥳 (and chocolate (at every meal)) 🍫🍫🍫
We look forward to seeing you all in the clinic again on Tuesday! 🐣
Fit and Flow will be closed from 15th April (Good Friday) through to Monday 18th (Easter Monday) for the Easter Long Weekend! 🍫🐣
All email and phone inquiries will be answered when the clinic re-opens on Tuesday 19th 📞📧
Have a happy and safe Easter! 🥰
Though there are a number of potential factors that may contribute to the development of plagiocephaly and torticollis in an infant, there are ways it can be avoided or prevented 😁
It is important to encourage activities that promote early head control, such as:
- Cradling your baby's head in the middle when they are awake and alert.
- Gently talk or sing to your baby to encourage them to keep their head there.
- Once your baby is able to maintain eye contact, catch their attention and slowly move back and forth, allowing them to follow your face by turning their head.
- Offer early tummy time by placing them on your chest and encouraging them to lift their head.
If you feel you need further guidance on recognising or preventing these conditions in your infant, schedule an appointment with our Paediatric physiotherapist, Bree!
Book by calling us on 📞(02) 8544 3680, or by clicking the link in our bio! 💻
When gauging whether an infant is suffering from plagiocephaly and/or toriticollis, parents may notice 🤔:
- Their baby prefers to turn their head to one side (e.g. towards the right) when sleeping or at other times when positioned on their back.
- Their baby can't keep their head turned in the opposite direction (e.g. towards the left).
- Their baby has a head tilt
- Their baby has a misshapen head (i.e. the back of the head is flattened in appearance)
Look out for out next post where we outline some preventative measures! 👀 In the meantime, if you're concerned that your child is suffering from either of these conditions, book a consultation with our highly experienced Paediatric physiotherapist, Brianna! ☺️
You can reach us on (02) 8544 3680, or book online at a time that suits you.